Shipping & Delivery Information

At TheDreamHair, we provide fast, secure, and fully tracked delivery across South Africa and worldwide. All orders are handled with care to ensure safe and timely arrival.

Order Processing & Dispatch

Orders placed before 12:00 PM (Monday–Friday) are dispatched the same day (if all items are in stock)
Orders placed after 12:00 PM, on weekends, or public holidays will be processed the next working day
Tracking details are provided once your order is shipped

Shipping Within South Africa

Cape Town

In-Store Pickup

Free collection from our store
Available immediately if items are in stock

Delivery

Free delivery on orders over R1500
R89.99 flat rate for orders under R1500
Delivery within 24 hours after payment confirmation
Courier: Aramex

Rest of South Africa

Free delivery on orders over R1500
R89.99 flat rate for orders under R1500
Delivery within 24–72 hours, depending on location
Courier: Aramex

Shipping to Neighboring African Countries

(Countries include Angola, Botswana, DRC, Lesotho, Mauritius, Mozambique, Namibia, Eswatini, Tanzania, Zambia, Zimbabwe)

Free shipping on orders over R7500
R570 flat rate for orders under R7500
Estimated delivery: 3–5 business days
Courier: DHL Express
Signature required upon delivery

International Shipping (Worldwide)

Free shipping on orders over R7500
Shipping fee between R710 – R1005 for orders under R7500 (depending on destination)
Estimated delivery: 3–5 business days
Courier: DHL Express
Signature required upon delivery

Customs, Duties & Taxes (International Orders)

For all orders shipped outside South Africa:

Import duties, VAT, taxes, and customs fees are not included in your order total
These charges are determined by your country’s customs authorities
Payment of these charges is mandatory to receive your shipment

TheDreamHair has no control over these fees and cannot predict their amount.

We strongly recommend contacting your local customs office before placing an order.

Refused Shipments & Undeliverable Orders

If a shipment is:

Refused by the customer
Not collected
Returned due to unpaid customs charges
Returned due to incorrect or incomplete address

The following conditions apply:

Original shipping fees are non-refundable
Return shipping costs, customs charges, and any penalties will be deducted from the refund
A handling/restocking fee of up to 20% may apply

If the return costs exceed the order value, or if the parcel is abandoned, destroyed, or not returned by the courier:

👉 No refund will be issued

Shipping Delays Disclaimer

We are not responsible for delays caused by:

Customs clearance procedures
Courier disruptions
Public holidays
Natural events or force majeure

Product Availability & Backorders

Items marked “In Stock” are ready for immediate dispatch
Items marked “Backorder” are temporarily out of stock

For backorders:

You will receive an estimated restock timeframe
Your order will be shipped as soon as stock becomes available

Customer Responsibility

Please ensure your delivery details are accurate and complete at checkout.

By placing an order, you confirm that you:

Accept all shipping terms
Agree to pay any applicable customs duties and taxes
Accept the conditions related to refused or returned shipments

Contact Information

TheDreamHair
31 Heerengracht Street, Foreshore, Cape Town, 8001
Phone: +27 21 418 2336
WhatsApp: +27 79 943 7980
Email: info@thedreamhair.com