Shipping & Delivery Information
Fast, Reliable & Tracked Shipping – South Africa & Worldwide
At TheDreamHair, we offer safe, affordable, and fast delivery both locally and internationally. Whether you're based in Cape Town, another part of South Africa, a neighboring African country, or anywhere else in the world, we ensure your package is dispatched on time and arrives at your doorstep with tracking and delivery confirmation.
Shipping Within South Africa
Free Shipping
- Free delivery on all orders over R1500 (or equivalent in USD, EUR, or GBP)
Same-Day Dispatch
Orders placed before noon (workdays) are shipped the same day, if all items are in stock.
Weekends and public holidays are not classified as working days.
Ensure Fast Delivery
Please enter your full and correct delivery address during checkout for faster processing.
1. Cape Town Area
In-Store Pickup
- Free collection from our Cape Town location
- Immediate pickup if items are in stock
Next-Day Delivery
- Free next-day delivery for orders over R1500
- R99.99 flat-rate shipping for orders under R1501
- Delivered within 24 hours after payment confirmation
Courier Partner: Aramex
Track your parcel: Track & Trace
2. Rest of South Africa
- Free 24-hour delivery for orders over R1500
- R99.99 flat-rate shipping for orders under R1501
- Regional deliveries may take up to 72 hours or more, depending on the location
Courier Partner: Aramex
Track your parcel: Track & Trace
Shipping to Neighboring African Countries
(Angola, Botswana, DRC, Lesotho, Mauritius, Mozambique, Namibia, Swaziland, Tanzania, Zambia, Zimbabwe)
Free Shipping
- Free shipping for orders over R7500 or equivalent in USD, EUR, or GBP
- R430 flat-rate shipping for orders under R7501
Delivery Time
- Estimated delivery: 3–5 working days
- Delays may occur due to customs clearance in destination countries
- All shipments require a signature upon delivery
Courier Partner: DHL Express
Track your parcel: Track & Trace
International Shipping (Worldwide)
Free Global Shipping
- Free worldwide delivery on orders over R7500 or equivalent in USD, EUR, or GBP
- Delivery fee between R430 and R760 for orders under R7501 (varies by region)
Delivery Time
- Estimated delivery: 3–5 business days
- Delays may occur due to international customs clearance
- Signature required upon delivery
Courier Partner: DHL Express
Track your parcel: Track & Trace
Shipping Delays & Responsibility
We are not responsible for delays due to:
- National or international holidays
- Natural disasters or extreme weather
- Courier-related issues
Please note that holidays are not counted as business days when estimating delivery times.
International Customers: Duties & Customs
For orders outside South Africa, please note:
- Import duties, taxes, and customs fees are not included in your purchase total
- These fees are your responsibility
- Contact your country’s customs office for more info
Product Availability & Backorders
- If a product is online only, it will be marked as Online Only
- Items marked as Backorder are temporarily out of stock but can still be purchased
- You will be placed on a priority waitlist and notified via email with an estimated delivery time
You can view availability details on each product page.
Policy Updates
TheDreamHair reserves the right to change shipping policies and rates at any time. Please revisit this page for the latest updates.
Contact Us for Support
If you have questions about your delivery, our team is ready to assist:
Address: 31 Heerengracht Street, Foreshore, Cape Town, 8001
Phone: +27 21 4182336
WhatsApp: +27 79 943 7980
Email: info@thedreamhair.com