Free Shipping within South Africa for orders over R 1500 or equivalent in US Dollar, Euro, or GBP.

Free Shipping Worldwide for orders over R 3000 or equivalent in US Dollar, Euro, or GBP.

Any order made before noon will be shipped on the same working day (weekends and public holidays are not considered as a working day).

To process the order quickly, it is highly advisable to write correct details including the full delivery address.  

South Africa Customers

1. Cape Town area:

You can choose between In-Store Pickup or Next Day Delivery.

In-Store Pickup is free.

Next-Day Delivery is free to anywhere in Cape Town for any orders over R 1500.

A standard delivery fee of R 99.99 is due for all purchases less than R 1501.

Once your order has been made and we have received your payment, your parcel will be sent off immediately for 24-hour delivery at your Doorstep.

We use "Aramex" as our courier:

www.aramex.com

Track and trace your parcel online at:

www.aramex.com/express/track.aspx

2. Elsewhere in South Africa:

Free 24-hour delivery to anywhere in South Africa for any order over R 1500.

A standard delivery fee of R 99.99 is due for all purchases less than R 1501.

Once your order has been made and we have received your payment, your parcel will be sent off immediately for 24-hour delivery at your Doorstep.

We use "Aramex" as our courier:

www.aramex.com

Track and trace your parcel online at:

www.aramex.com/express/track.aspx 

Neighbouring Countries

(Angola, Botswana, DR Congo, Lesotho, Mauritius, Mozambique, Namibia, Swaziland, Tanzania, Zambia, and Zimbabwe).

For any orders over R 3000, there will be no delivery fees involved.

A standard delivery fee of R 290 is due for all purchases less than R 3001.

Once your order has been made and we have received your payment, your parcel will be sent off immediately for 3 to 5 days delivery at your Doorstep.

All the services have a tracking number. This will also require your availability for signing the order.

Normally it takes 2 to 4 working days for the delivery. However, the delivery time can take longer than usual due to the security clearance at each country's customs department.

We use "DHL EXPRESS":

www.dhl.co.za

To track and trace your parcel, follow this link:

http://www.dhl.co.za/en/express/tracking.html

International Customers

For any orders over R 3000 or equivalent in US Dollar, Euro, or GBP, there will be no delivery fees involved.

A standard delivery fee from R 350 - R 500, depending on the region, is due for all purchases less than R 3001 or equivalent in US Dollar, Euro, or GBP.

Once your order has been made and we have received your payment, your parcel will be sent off immediately for 2 to 4 working days delivery at your Doorstep.

All the services have a tracking number. This will also require your availability for signing the order.

Normally it takes 3-5 working days for the delivery. However, the delivery time can take longer than usual due to the security clearance at each country's customs department.

We use "DHL EXPRESS":

www.dhl.co.za

To track and trace your parcel, follow this link:

http://www.dhl.co.za/en/express/tracking.html

Shipments Delays

We are not responsible for late shipments due to holidays, natural disasters, or carrier delays.

Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

Backorders

Backorder items are items that are TEMPORARILY out of stock but available for purchase on our site.

If a backorder occurs on your item(s), you will be placed on a priority wait-list.

We will promptly ship item(s) upon arrival.

In addition, we will inform and update you by email with the estimated arrival date. 

You can find the expected shipment time on the Product Detail page.

Product Availability

If the product is only available online, you will see it Online Only.

Policy Changes

TheDreamHair reserves the right at our discretion to make changes to these policies.

Please check this page periodically for changes.