Return

Guarantee: We feel that our 100% Remy Virgin Indian Human Hair Extensions and Hair Accessories are of such high quality that you will never want to return them.

However, if you don't like the quality of our Hair Extensions or our Hair Accessories, send it back, unused, in its original condition, unaltered, unworn, and odor-free (any odors on the product will render the product ineligible for return), unwashed, uncut, undamaged, with tags attached and in original packaging.

So be 100% sure before opening the packet!

All returns must be made within 7 days after receiving the product.

The customer is responsible for all return freight charges, including duty and tax, if applicable.

We will pay all shipping costs if a return is a result of our error.

Refunds are for the product price at the time of purchase only.

Shipment is non-refundable.

The same credit card and shipping method submitted with your original order will apply to your refund order.

Note:

The following products are not qualified for return :

Wigs, Ponytails, Halo (Flip-in Hair), Clip in Hair, Topper Hair (Crown Topper), Nano Ring Hair, and Custom Made Products.

So be 100% sure before ordering the product; by reading the description and the features of the product, the Return Policy link on the product page, and if possible watch the video of the products.

Exchange

Our goal is your satisfaction! If for any reason you are not happy with your purchase, exchange it for FREE.

No Restocking Fees! TheDreamHair will waive all fees associated with your eligible exchange.

Shipping charges will apply.

The same credit card and shipping method submitted with your original order will apply to your exchange order.

Any balance remaining after your exchange will be refunded to the credit card submitted with your original order.

Item(s) must be returned within 7 days of receiving your original order.

Products must be:

Unused, in its original condition, unaltered, unworn, odor-free (any odors on the product will render the product ineligible for return), unwashed, uncut, undamaged, with tags attached, and in original packaging.

Odor-Free (Any odors on the product will render the product ineligible for exchange).

How to Exchange or Return

Repackage your item(s) and mail it to the address below within 7 days of receipt of the original shipment.

For your protection, we suggest all returns be sent back to us through a traceable carrier.

Most major carriers offer tracking information.

Send your returns to: 

TheDreamHair
31 Heerengracht Street
Foreshore, 8001
Cape Town
South Africa

Cancellation

For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation after 24 hours of placing an order; there will be a 20% cancellation fee charged.

Backorders

Backorder items are items that are TEMPORARILY out of stock but available for purchase on our site.

If a backorder occurs on your item (s), you will be placed on a priority wait-list.

We will promptly ship item (s) upon arrival.

In addition, we will inform you and update you by email with the estimated arrival date.

You can find the expected shipment time on the product detail page.

Policy Changes

TheDreamHair reserves the right at our discretion to make changes to these policies.

Please check this page periodically for changes.